Support Lead

Bethesda, MD

Full Time

Experienced

Must have a minimum of 5 years of experience troubleshooting complex IT Projects and demonstrate the ability to interact with forward-facing customers/application users.

Position Highlights:

Escalation handling across multiple systems
Root cause analysis (not just resolution)
Direct interaction with end users and stakeholders
Coordination with development or application teams

“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status”

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Support Lead

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